We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled at least 2 hours in advance.
Our providers want to be available for the needs of all of our patients. When a patient does not show for a scheduled appointment, another patient loses an opportunity to be seen.
If a missed appointment occurs, we understand life happens and will notify you of our no show policy. If there is a second missed appointment, there will be a block placed on your account and a $15.00 reinstatement fee, per child, may apply. The block will prevent any future appointments to be scheduled. A third missed appointment will result in the reinstatement fee doubling to $30, a fourth missed appointment $45.00 and so on. Any reinstatement fee will need to be paid in full prior to any additional appointments being scheduled. This policy applies to the entire family, not just an individual child.
Thank you for being our valued patient. We also appreciate your understanding and cooperation as we institute our policy. This policy will enable us to open otherwise unused appointments to better provide care to our patients.